We create organizations to serve us, but somehow they also force us to serve them. Sometimes it feels as if our institutions have run out of control, like the machinery of Charlie Chaplin's film Modem Times. Why we should become slaves to our servants… A society of organizations is one in which organizations enter our lives as influential forces in a great many ways — in how we work, what we eat, how we get educated and cured of our illnesses, how we get entertained, and how our ideas are shaped. The ways in which we try to control our organization and our organization in return try to control us become major issues in the lives of all of us.
Anecdotal data is not incidental to theory development at all, but an essential part of it
Learning is not doing; it is reflecting on doing. T. S. Eliot writes in one of his poems, We had the experience but missed the meaning.” Reflection is about getting the meaning.