My second job has been to try to use my power to create institutions of a modern state that could enter the European Union, and there was very little time. The door was closing, and I wanted to get Bosnia through before it shut.
History teaches us these lessons for the interveners: leave your prejudices at home, keep your ambitions low, have enough resources to do the job, do not lose the golden hour, make security your first priority, involve the neighbours.
I don't think Bosnia is ready for reconciliation, but I do think it is ready for truth.