Постоянно и неотступно совершенствуйте систему производства и сервиса, чтобы улучшать качество и производительность, и, таким образом, постоянно снижайте затраты.
In Europe and in America, people are now more interested in the cost of quality and in systems of quality-audit. But in Japan, we are keeping very strong interest to improve quality by use of methods which you started…. when we improve quality we also improve productivity, just as you told us in 1950 would happen.
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
The worker is not the problem. The problem is at the top! Management!